Smith and Henderson

Survey Results

Eds Garden Maintenance recently commissioned an independent survey amongst its franchisees to gauge opinions and attitudes. The survey was conducted by Smith & Henderson, a research consultancy that specialises in assessing satisfaction levels amongst franchise networks.

We’re not able to publish the full findings of the survey but we were very pleased with the results. Below is a selection of some of the positive comments received:

  • “I have found Ed and his team always very friendly and approachable. They are always on hand and have supported me very well as a new franchisee.”
  • “I feel I am part of a professional Franchisor team”
  • “Knowing the business model works, gives me the confidence my business will grow.”
  • “Good website, engages potential customers and gives a professional feel to the business”
  • “My future is in my own hands, but with a helping hand if I need it. I could not have reached where I am in relatively short time without the franchise behind me.”
  • “I like the support of the head office in encouraging me to be able to run a successful franchise”
  • "I think one of the best things is the Wisley horticultural training”
  • “The computerised system for customer records, accounting and invoicing are first class”
  • “The amount of work I do is mirrored directly by the amount of income I can generate.”
  • “Flexible working hours and I can decide as and when I work.”
  • “I particularly like meeting people and developing client relationships.”
  • “I can develop my business how I want it to be.”
  • “There is plenty of opportunity for work”
  • “It makes good money”

Source: Smith & Henderson’s Franchise Satisfaction Benchmark


we are associated members of the bfa we recently were finalists in the fma awards microbusiness finalist 2014 Full Member of the British Franchise Asscoiation.
www.thebfa.org